MINI Sh3ll

Path : /var/www/html/solarwindia/app/Solar/Repositories/Zendesk/
Current File : /var/www/html/solarwindia/app/Solar/Repositories/Zendesk/ZendeskRepository.php
<?php

namespace App\Solar\Repositories\Zendesk;

use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Hash;
use App\Models\Company;
use App\Models\Plant;
use App\User;
use View;
use App\Models\Country;
use Huddle\Zendesk\Services\ZendeskService;

class ZendeskRepository implements ZendeskInterface {
   
  private $zendesk;
    
  public function __construct(ZendeskService $zendesk)
    {
        $this->zendesk = $zendesk;
        $this->subdomain = config('zendesk-laravel.subdomain');
        $this->userAuthorization = base64_encode(config('zendesk-laravel.username').':'.config('zendesk-laravel.password'));
    }

    //Get all Tickets
	public function getAllTickets()
    {
        return $tickets = $this->zendesk->tickets()->findAll();
    }

    // Get All users
  public function getAllUsers()
   {
        return $users = $this->zendesk->users()->findAll();
   }
   //get All user details
  public function getUser($id)
    {
       return $users = $this->zendesk->users()->find($id);
    }

    // Create Ticket
  public function createTicket($request) {
       // $msg = (string)View::make('mail_templates.zendeskenquirymail',['msg' => $request['body']]);

        $responce  = $this->zendesk->tickets()->create([
               "requester"=> ["name"=> $request['name'], "email"=> $request['email'] ],
              'subject' => $request['subject'],
              'comment' => [
                    'body' => 'Contact name : '.$request['name'].
                              'Mobile : '.$request['body']['mobile'].
                              'Company : '.$request['body']['company'].
                              'Plant : '.$request['body']['plant'].
                              'Product types : '.$request['body']['product_types'].
                              'Country : '.$request['body']['country'].
                              'Site locator : '.$request['body']['site_locator'].
                              'Date codes : '.$request['body']['date_codes'].
                              'Serial number : '.$request['body']['serial_number'].
                              'Issue type : '.$request['body']['issue_type'].
                              'Description : '.$request['body']['description']
              ],
              'priority' => 'normal',
        ]);
        return $responce;
    }

   // Get Ticket Comments
  public function getTicketComments($id)
   { 
      $curl = curl_init();

      curl_setopt_array($curl, array(
      CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/tickets/".$id."/comments.json",
      CURLOPT_RETURNTRANSFER => true,
      CURLOPT_ENCODING => "",
      CURLOPT_MAXREDIRS => 10,
      CURLOPT_TIMEOUT => 30,
      CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
      CURLOPT_CUSTOMREQUEST => "GET",
      CURLOPT_HTTPHEADER => array(
        "authorization: Basic ".$this->userAuthorization,
        "cache-control: no-cache",
        "postman-token: 3e15808b-867c-d631-6355-5dd669653898"
      ),
    ));

    $response = curl_exec($curl);
    $err = curl_error($curl);

    curl_close($curl);

        if ($err) {
          echo "cURL Error #:" . $err;
        } else {
            $results = json_decode($response,true); 
            return $results['comments'];     
        }
    }

    //Create Comment on ticket by requester 396101823133
  public function createComment($id,$remark)
    {
         $curl = curl_init();
         $ticket = $this->zendesk->tickets()->find($id);
         //dd( $ticket);
         $requester_id = $ticket->ticket->requester_id;
        
          curl_setopt_array($curl, array(
          CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/tickets/24.json",
          CURLOPT_RETURNTRANSFER => true,
          CURLOPT_ENCODING => "",
          CURLOPT_MAXREDIRS => 10,
          CURLOPT_TIMEOUT => 30,
          CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
          CURLOPT_CUSTOMREQUEST => "PUT",
          CURLOPT_POSTFIELDS => "{\"ticket\": {\"comment\": { \"body\": \"".$remark."\", \"author_id\":".$requester_id." }}}",
          CURLOPT_HTTPHEADER => array(
            "authorization: Basic ".$this->userAuthorization,
            "cache-control: no-cache",
            "content-type: application/json",
            "postman-token: 73ed5636-010c-4f88-a566-9311796fe220"
          ),
        ));

        $response = curl_exec($curl);
        $err = curl_error($curl);

        curl_close($curl);

        if ($err) {
          echo "cURL Error #:" . $err;
        } else {
          return $responce = json_decode($response);
          //return redirect()->route('getTicketComments');

        }      
    }   

    //Delete Ticket 
  public function deleteTicket($id)
    {
      $responce  = $this->zendesk->tickets()->delete($id);
    }

    //Create Comment on ticket by assignee 396036653313
  public function CreateReComment($id,$assignee_id,$remark)
    {
         $curl = curl_init();
         if($assignee_id==0)
         {
           $ticket = $this->zendesk->tickets()->find($id);
           $assignee_id = $ticket->ticket->assignee_id;
         }
          curl_setopt_array($curl, array(
          CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/tickets/".$id.".json",
          CURLOPT_RETURNTRANSFER => true,
          CURLOPT_ENCODING => "",
          CURLOPT_MAXREDIRS => 10,
          CURLOPT_TIMEOUT => 30,
          CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
          CURLOPT_CUSTOMREQUEST => "PUT",
          CURLOPT_POSTFIELDS => "{\"ticket\": {\"comment\": { \"body\": \"".$remark."\", \"author_id\":".$assignee_id." }}}",
          CURLOPT_HTTPHEADER => array(
            "authorization: Basic ".$this->userAuthorization,
            "cache-control: no-cache",
            "content-type: application/json",
            "postman-token: 73ed5636-010c-4f88-a566-9311796fe220"
          ),
        ));

        $response = curl_exec($curl);
        $err = curl_error($curl);
        curl_close($curl);

        if ($err) {
          echo "cURL Error #:" . $err;
        } else {
          $response = json_decode($response);
          return $response;
        }      
    }   

    //Create User 
  public function createUser($name,$email)
    {
        $curl = curl_init();

        curl_setopt_array($curl, array(
        CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/users/create_or_update.json",
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_ENCODING => "",
        CURLOPT_MAXREDIRS => 10,
        CURLOPT_TIMEOUT => 30,
        CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
        CURLOPT_CUSTOMREQUEST => "POST",
        CURLOPT_POSTFIELDS => "{\"user\": {\"name\": \"".$name."\", \"email\": \"".$email."\"}}",
          CURLOPT_HTTPHEADER => array(
            "authorization: Basic ".$this->userAuthorization,
            "cache-control: no-cache",
            "content-type: application/json",
            "postman-token: 545d3966-0080-1ad4-15e5-528602a76bd3"
          ),
        ));

        $response = curl_exec($curl);
        $err = curl_error($curl);

        curl_close($curl);
        
          if ($err) {
            echo "cURL Error #:" . $err;
          } else {
            return json_decode($response);
          }
    } 

  public function updateUser($id,$name)
    {
        $curl = curl_init();

        curl_setopt_array($curl, array(
          CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/users/".$id.".json",
          CURLOPT_RETURNTRANSFER => true,
          CURLOPT_ENCODING => "",
          CURLOPT_MAXREDIRS => 10,
          CURLOPT_TIMEOUT => 30,
          CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
          CURLOPT_CUSTOMREQUEST => "PUT",
          CURLOPT_POSTFIELDS => "{\"user\": {\"name\": \"".$name."\"}}",
            CURLOPT_HTTPHEADER => array(
              "authorization: Basic ".$this->userAuthorization,
              "cache-control: no-cache",
              "content-type: application/json",
              "postman-token: f1fa85b2-8311-bcfa-cda4-eebeb1acf15b"
            ),
          ));

        $response = curl_exec($curl);
        $err = curl_error($curl);

        curl_close($curl);

          if ($err) {
            echo "cURL Error #:" . $err;
          } else {
            return $responce = json_decode($response);
          }
    }

    //Change Ticket Status
  public function changeTicketStatus($id,$status)
    {
        $curl = curl_init();

        curl_setopt_array($curl, array(
        CURLOPT_URL => "https://".$this->subdomain.".zendesk.com/api/v2/tickets/".$id.".json",
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_ENCODING => "",
        CURLOPT_MAXREDIRS => 10,
        CURLOPT_TIMEOUT => 30,
        CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
        CURLOPT_CUSTOMREQUEST => "PUT",
        CURLOPT_POSTFIELDS => "{\"ticket\": {\"status\": \"".$status."\"}}",
          CURLOPT_HTTPHEADER => array(
            "authorization: Basic ".$this->userAuthorization,
            "cache-control: no-cache",
            "content-type: application/json",
            "postman-token: 471e47ef-6015-5972-2245-48a227ef26b4"
            ),
        ));
        $response = curl_exec($curl);
        $err = curl_error($curl);
        curl_close($curl);
          if ($err) {
            echo "cURL Error #:" . $err;
          } else {
            return $responce = json_decode($response);
          }
    }
}